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Payment
Mentor

Internet down

My internet as been down since 6am this morning been ringing all day but not been getting through to get it fixed Ive done all the checks reset it all I'm getting is 2 green lights but internet light as not come on when will this be fixed as it's been going off a lot recently .

1 Solution
Grayo
Advocate

@gavs82008  Apologies. My comment was aimed  at NOW. 2 days without Internet and hearing nothing from them. #frustrated #sorry

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6 Replies
Grayo
Advocate

Me too. ###### fix it!

gavs82008
Legend 5
Legend 5

@Grayo @Payment 

We are all customers on this forum, nothing we can do to “fix” the fault. 

Keep calling the broadband team until it’s  resolved.

FYI that I do not work for NOW, just a NOW customer trying to help
Grayo
Advocate

@gavs82008  Apologies. My comment was aimed  at NOW. 2 days without Internet and hearing nothing from them. #frustrated #sorry

gavs82008
Legend 5
Legend 5

@Grayo 

If you don’t have the number, here it is so you can give them a call.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
Payment
Mentor

Rang them today they know mine is also down but they are still trying to get it back on but there are no BT in my area as they are elsewhere but to check the BT site for updates been 2 days for me to some customers got internet but other haven't.

Payment
Mentor

I've also put in a complaints form about it .