06-12-2022 15:30
Help! I can’t get subtitles off the ITV X app!? There is no S button or anywhere to turn them off, I’ve checked literally everywhere!! It’s on both live and pre recorded tv and it’s really annoying trying to watch the World Cup live with them on! I’ve checked other apps (iplayer, prime, C4) but no problem with them, also checked my TV incase it is that but doesn’t seem to be. I’ve updated the app, deleted and re downloaded, signed out and back in but nothing. Has anyone else had this problem? Am I just doing something stupid? I can’t find answers anywhere!
Solved! Go to Solution.
06-12-2022 15:35
Hi @Anonymous User
Ignore the above I just released you can't switch off subtitles.
Have you gone into the NOW box Settings and turned off Closed Captions ?
06-12-2022 15:33
Hi @Anonymous User
Perhaps this is the reason explained on this internet article below.
https://www.cordbusters.co.uk/itvx-sign-language-channel-subtitles-issue/
06-12-2022 15:43
Oh thank you so much! Yeah, they were on, I don’t even remember turning them on, but it’s worked, thanks!