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Anonymous User
Not applicable

ITV X subtitles

Help! I can’t get subtitles off the ITV X app!? There is no S button or anywhere to turn them off, I’ve checked literally everywhere!! It’s on both live and pre recorded tv and it’s really annoying trying to watch the World Cup live with them on! I’ve checked other apps (iplayer, prime, C4) but no problem with them, also checked my TV incase it is that but doesn’t seem to be. I’ve updated the app, deleted and re downloaded, signed out and back in but nothing. Has anyone else had this problem? Am I just doing something stupid? I can’t find answers anywhere!

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

Ignore the above I just released you can't switch off subtitles.

Have you gone into the NOW box Settings and turned off Closed Captions ? 

View solution in original post

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

Perhaps this is the reason explained on this internet article below.

https://www.cordbusters.co.uk/itvx-sign-language-channel-subtitles-issue/ 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

Ignore the above I just released you can't switch off subtitles.

Have you gone into the NOW box Settings and turned off Closed Captions ? 

Anonymous User
Not applicable

Oh thank you so much! Yeah, they were on, I don’t even remember turning them on, but it’s worked, thanks!