Can I just confirm that this issue is only happening on the NOW TV Black box?
Are you also able to let us know the Serial Number of the box which can be found on the bottom of the box?
Thanks,
Karl
Since acquiring the boxes, I have always accessed the ITV hub via the catchup screen, never via Myapps. Over past three years, never a problem with this entry method. The older, white box still opens the hub up that way; it is only the recently acquired black box that now declines to do so via the catchup facility.
I have had the problem for 3 days. The serial number is 3255AH148433. Hope this helps, and it can be sorted.
I am having same problem with ITV Hub on black box, and brand new stick. Old white box works fine
Hi there I am having a problem loading itv hub.. i have done a software update and factory setting restore and still not able to play itv hub on both my box boxes I have in the house
no ITV hub for 10 dyas now, just ooops sorry an error message, serial number on black now box is
32667K09043
I have the same problem on my smart box and stick
smart box sn is 5686A9551213
stick has a couple of numbers inside not sure which is the serial no so here is both
RC 3762108/01R
313923833621
thanks
Hi, yeah I'm having the same issue. Been happening since beginning of July. On black box edition SN 32558C078850. Thanks.
Works accessing via My Apps though.