09-07-2018 11:11 - edited 09-07-2018 11:25
Can I just confirm that this issue is only happening on the NOW TV Black box?
Are you also able to let us know the Serial Number of the box which can be found on the bottom of the box?
Thanks,
Karl
09-07-2018 21:22
I have had the problem for 3 days. The serial number is 3255AH148433. Hope this helps, and it can be sorted.
26-11-2018 19:41
When I open the itv app and click on any program I get an error message saying 'something's gone wrong. sorry your video is unavailable at this time. please try again later.' I have done a system update and reinstalled the app multiple times. It has been doing this for weeks. Serial number 8426C7038185 now TV black box.
Please help!
26-11-2018 19:42
When I open the itv app and click on any program I get an error message saying 'something's gone wrong. sorry your video is unavailable at this time. please try again later.' I have done a system update and reinstalled the app multiple times. It has been doing this for weeks. Serial number 8426C7038185 black box.
Please help!
09-07-2018 12:34
Since acquiring the boxes, I have always accessed the ITV hub via the catchup screen, never via Myapps. Over past three years, never a problem with this entry method. The older, white box still opens the hub up that way; it is only the recently acquired black box that now declines to do so via the catchup facility.
17-07-2018 12:47
no ITV hub for 10 dyas now, just ooops sorry an error message, serial number on black now box is
32667K09043
10-07-2018 16:15
I am having same problem with ITV Hub on black box, and brand new stick. Old white box works fine
16-07-2018 20:21
Hi there I am having a problem loading itv hub.. i have done a software update and factory setting restore and still not able to play itv hub on both my box boxes I have in the house
05-11-2018 23:59
No itv hub and all catch up is not working I am only broard band and phone package any help please
28-07-2018 13:46
I just tried this and it worked just as you say. Thank you for the tip!!