08-04-2016 16:22
I've logged on to my account and removed an old device so that i can free a slot to add a new NOW Tv box. I've set it all up and it won't allow me to watch anything, as i've reached my limit, and can only make a change after the 1st May. Can this be in anyway fixed so that I can add my new device? Any help would be really appreciated. I've just bought myself a shiny new black box, and would love to use it!. Thanks.
Solved! Go to Solution.
08-04-2016 16:27
@Anonymous User
Welcome to the forum.
Have a word with Live Chat, explain what's happened and see if they can reset your devices for you as a courtesy. To get there go to the following help page
http://help.nowtv.com/article/Device-limit-reached
and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.
08-04-2016 16:27
@Anonymous User
Welcome to the forum.
Have a word with Live Chat, explain what's happened and see if they can reset your devices for you as a courtesy. To get there go to the following help page
http://help.nowtv.com/article/Device-limit-reached
and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.
08-04-2016 16:28
will do, thanks for that.
08-04-2016 16:41
Thanks for your help, just finished live chat and it's all sorted. Regards, Nick.