I want to add another BOx to my Account

[Anonymous User]

I've logged on to my account and removed an old device so that i can free a slot to add a new NOW Tv box. I've set it all up and it won't allow me to watch anything, as i've reached my limit, and can only make a change after the 1st May. Can this be in anyway fixed so that I can add my new device? Any help would be really appreciated. I've just bought myself a shiny new black box, and would love to use it!. Thanks.

[Andy · Accepted solution]

@Anonymous User

Welcome to the forum.

Have a word with Live Chat, explain what's happened and see if they can reset your devices for you as a courtesy. To get there go to the following help page

http://help.nowtv.com/article/Device-limit-reached


and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.

[Anonymous User]

Jump onto live chat and they are usually pretty good at resetting the device limit in situations such as you have described. 

[Anonymous User]

 will do, thanks for that.

[Anonymous User]

Thanks for your help, just finished live chat and it's all sorted. Regards, Nick.