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melmo
Advocate

How do i change my payment date?

I need to change my payment date for my dd collection. How do i do this please?

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1 Solution

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Andy Legend 5
Legend 5

Re: How do i change my payment date?

@melmo

 

Welcome to the forum.

Because NOW TV is a 'pay as you go' service you are always billed to your payment card at the time you purchase a pass (or it renews).

If you leave your pass to renew every month the only way to change your date is to cancel your pass (you can still carry on watching until the pass expires) and then don't restart your pass until it's the date you wish payment to be made (although this means you won't be able to watch in between your current pass expiring and you restarting again).

8 Replies
Andy Legend 5
Legend 5

Re: How do i change my payment date?

@melmo

 

Welcome to the forum.

Because NOW TV is a 'pay as you go' service you are always billed to your payment card at the time you purchase a pass (or it renews).

If you leave your pass to renew every month the only way to change your date is to cancel your pass (you can still carry on watching until the pass expires) and then don't restart your pass until it's the date you wish payment to be made (although this means you won't be able to watch in between your current pass expiring and you restarting again).

caseyb1993 Legend 5
Legend 5

Re: How do i change my payment date?

@melmo To add on to what @Andy mentioned, you can also buy vouchers in stores like Game, Currys and Argos.

You can buy Entertainment in 3 months or 5 months.

Movies in 2 months or I think 3 months.

Also a week of sky sports. 🙂

 

It works out a little cheaper too 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
15robinia
Advocate

Re: How do i change my payment date?

i am aware if i cancel my pass and reset on the date i wish this will then change to the date i want, my broadband is a package so does this mean i loose broadband until i purchase the new pass too

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CornishClare
Advocate

Re: How do i change my payment date?

I have this same problem,I'm not ringing an 0845 number else I'll get charged, and live chat never loads! mine is also for my broadband package not tv passes so I can't cancel! please help!

Depp1234
Advocate

Re: How do i change my payment date?

When dose my pass expire ? We’re do I make my payment and how much do I pay ?

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SARAHB1970
Newbie

Re: How do i change my payment date?

I don't have TV, just phone and broadband.  Can I change my paydate and how can I do this?

Thanks

Sarah

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schnapps Legend 5
Legend 5

Re: How do i change my payment date?

Hi @SARAHB1970 

 

You can't change the payment date yourself.

 

If i was in your shoes i would phone the NowTV Broadband Team to ask the question.

 

Open this page below and click on the green link in the article "Change Phone Extras" where a telephone number will appear on a secondary page.

 

To see the telephone number you need to be signed in on here with your nowtv broadband account details.

 

https://help.nowtv.com/article/call-features

Annie38
Newbie

Re: How do i change my payment date?

I also need to change my payment date for my phone and broadband. No help on here whatsoever!
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