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Emers1412
Newbie

Help

Can anyone help me solve why I keep getting emails saying my roaming limit is up. I am in the UK watching NOWTV and now apparently I have reached my limit.  Any help appreciated. 

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3 Replies
Mark_Weinreb
Expert 2

Re: Help

@Emers1412 Who are you getting these emails from? Roaming only applies to mobile phones being used outside their country. Are you using a NowTV box/stick or a mobile phone to watch? If phone and its registered to a uk-based network, then you need to talk to them about why they think you’re out of the country. 

 

In this instance, phone could include any tablet with a sim card.

 

Or did you, in fact, mean device limit not roaming?

 

If none of the above applies, the emails are probably a scam. Pop over to the online chat, and see what they have to say.

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Grace_91
Newbie

Re: Help

 

I've been having the exact same problem. Did you manage to find out what the issue was?

 

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Emers1412
Newbie

Re: Help

I had to reset my box back to factory settings and then the subtitles worked.
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