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Hannah33
Newbie

Help!!!

My box reset itself and I’ve connected it back up to my internet but it keeps saying there was a connection problem (activation plugin not downloaded: -4) what does this mean? I can’t use the box at all??

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NOW TV Team Pol-M
NOW TV Team

Re: Help!!!


@Hannah33 wrote:

My box reset itself and I’ve connected it back up to my internet but it keeps saying there was a connection problem (activation plugin not downloaded: -4) what does this mean? I can’t use the box at all??


Hey @Hannah33

You can try and complete a Factory Reset on the box. To do this you can access a menu by completing the following steps:

Press Home x5

Press Fast Forward x3

Press Rewind x2

Ths will give you the option to complete the factory reset.

I hope this helps.

Thanks

Pol

NowTV Team

 

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