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Anonymous User
Not applicable

‎10-08-2021 20:12

Have to reset router every 2-3wks

I changed to Now TV in January 2021 and ever since I have had to turn my router off from the wall (reset button does not do it) every 2-3 weeks. It’s now driving me potty!
I was with BT before and never had to reset once in 2 years so I don’t understand why this is happening. I’m in a one bed flat and when watching my smart TV the most I’m doing at the same time will be looking on my IPad.

I never download or have 2 TVs on at the same time. 
It happens when I’m watching any of my apps on my TV so I know it’s not the Apps. 
Any ideas would be appreciated. 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎10-08-2021 20:30

@Anonymous User 

Best to give the broadband team a call in the morning. Sounds like it could be a fault with the router or on your line.

 

Have a look at this link to find out if there is a obvious fault with your line.

https://account.nowtv.com/check-service-status/

Number for broadband team. 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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