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PhilipB82
Mentor

Ethernet connection

Hello

 

I have my Now box connected via ethernet and works fine when watching content. However when I unplug the box and plug it back in next time I use it, it says it is offline. If I do a connection check it can't find my ethernet connection but will connect to WiFi. I can solve this by either resetting the box or unplugging and plugging back in the ethernet cable. This doesn't happen every time I plug my box back in, just sometimes. My broadband is with Sky.

 

Any ideas why this happens? Could there be a problem with my cable or just the box being awkward?!?! Because its only occasionally this happens I don't really fancy doing a factory reset.

 

Thanks

Philip

 

 

 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@PhilipB82 
You could try setting the device back to factory settings. Like you said it could be the box being awkward! 

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help