18-09-2015 21:46
We loved our first Now TV box so we bought another one for the bedroom and I now have my own Now TV account.
The first (black) box is working fine downstairs but the other one will not connect to our network despite having an Ethernet cable plugged in, we receive an error code 013.
The box acknowledges the Ethernet cable being plugged in but fails to connect to our local network. When I tried to connect via WiFi we receive an error code 014 and a similar reason i.e: can't connect to local network.
Is this an issue because we have two Now TV boxes in the same property?
Many thanks in advance for any help provided. We've tried a hard and soft reset of the box to no avail.
Solved! Go to Solution.
19-09-2015 7:39
@Anonymous User you should be fine with two boxes, have you tried disabling pings on the box?
You'll need to complete the following sequence, by pressing the buttons on your NOW TV box remote control in quick succession:
Home. (x5)
Fast Forward.
Play.
Rewind.
Play.
Fast Forward.
If the above is done correctly, you'll see a new screen pop up called Platform Secret Screen which will display two green bars and four further options. Please select Disable Network Pings from the list of available options.
Once you've done this, simply click back on your remote control until you reach the connection setup page, and attempt to connect to a network.
26-10-2016 11:40
Thanks, I just wanted to mitigate the 2 hours of circling round with a frozen now box so will write it off as unlucky and try again this evening.
26-10-2016 18:46
12-03-2017 16:12
12-03-2017 16:47
27-05-2017 16:13
Hi @Anonymous User,
It might help if you could please confirm the make an model of your NOW TV playback device?
Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -
Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -
Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -
Cheers
28-05-2017 18:24
28-05-2017 18:24
28-05-2017 18:32
Hi again @Anonymous User,
Nice to hear you've got your NOW TV playback device connected to the internet
As mentioned previously... Which type of NOW TV box do you actually have. And how is it connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
Cheers
29-05-2017 17:15
black box ethernet virgin broadband