18-09-2015 21:46
We loved our first Now TV box so we bought another one for the bedroom and I now have my own Now TV account.
The first (black) box is working fine downstairs but the other one will not connect to our network despite having an Ethernet cable plugged in, we receive an error code 013.
The box acknowledges the Ethernet cable being plugged in but fails to connect to our local network. When I tried to connect via WiFi we receive an error code 014 and a similar reason i.e: can't connect to local network.
Is this an issue because we have two Now TV boxes in the same property?
Many thanks in advance for any help provided. We've tried a hard and soft reset of the box to no avail.
Solved! Go to Solution.
19-09-2015 7:39
@Anonymous User you should be fine with two boxes, have you tried disabling pings on the box?
You'll need to complete the following sequence, by pressing the buttons on your NOW TV box remote control in quick succession:
Home. (x5)
Fast Forward.
Play.
Rewind.
Play.
Fast Forward.
If the above is done correctly, you'll see a new screen pop up called Platform Secret Screen which will display two green bars and four further options. Please select Disable Network Pings from the list of available options.
Once you've done this, simply click back on your remote control until you reach the connection setup page, and attempt to connect to a network.
01-10-2016 15:08
Hi I have the same problem and gave tried the home x 5 etc etc but nothing happens. I was wondering what screen I should be on before I start pressing the buttons.
Thanks
Sonia
02-10-2016 14:57
@Anonymous User
Welcome to the forum.
It doesn't really matter, but do it when you get the error message appearing on screen.
The trick is to press the buttons on the remote as quickly as you can
HOME button 5 times then
FF then PLAY then REW then PLAY then FF
Ignore the sounds and movements on the screen as they can be distracting (different menus and selections will appear on the screen while you press the remote keys) just concentrate on pressing the keys on the remote in the right order as quickly as you can. After a moment you will see a new screen pop up called Platform Secret Screen (if it doesn't appear after a moment or two, try again)
Then follow the steps above.
06-10-2016 17:39
Hi @Anonymous User
Thanks for getting in touch with us.
Have you been able to try the handy steps given by @Andy?
Please let us know how you get on 🙂
Thanks
Rob
NOW TV Team
27-03-2017 19:40
Thank you, that worked
08-05-2017 22:41
Another one using Virgin with same 013 issue tring to connect with wired ethernet. I have tried the disable network ping and system reboot. What next?
I've tried wifi but get 014 error
Connecting using ethernet is preference
Are these boxes not compatible with Virgin?
08-05-2017 22:59
@Anonymous User they are compatible with Virgin. I have Virgin and have both a black box and a smart box. Black box is connected via Ethernet, the smart box via WiFi. I would try a reset, put pin in hole until get chattering teeth.
15-10-2015 20:07
Hi Anyone help
I have a new black box to replace my old white one
The problem is that it wil not connect to local network
tried the disable pings
tried resetting everything
from my router to wifi connection
I'm using a devolo wifi unit as my virgin box is old and is internet connection by ethenet
i have tried wifi via devolo and pluging a ethernet cable
straight into the box but wont connect to local network
please help
17-10-2015 18:33
Hi @Anonymous User,
Sorry to hear this.
The Devolo may be the at the heart of the issue.
Can you try connecting stright to your router to see if the NOW TV Box will then connect?
PLease let us know how you get on.
Thanks,
Rich
The NOW TV Team
18-10-2015 22:37
My box won't connect anymore. It worked at first, but now I don't get anything.
I've tried using different HDMI ports on my TV. I've tried switching the router off and on, the Now TV box off and on, and resetting the box. Nothing has worked.