18-09-2015 21:46
We loved our first Now TV box so we bought another one for the bedroom and I now have my own Now TV account.
The first (black) box is working fine downstairs but the other one will not connect to our network despite having an Ethernet cable plugged in, we receive an error code 013.
The box acknowledges the Ethernet cable being plugged in but fails to connect to our local network. When I tried to connect via WiFi we receive an error code 014 and a similar reason i.e: can't connect to local network.
Is this an issue because we have two Now TV boxes in the same property?
Many thanks in advance for any help provided. We've tried a hard and soft reset of the box to no avail.
Solved! Go to Solution.
19-09-2015 7:39
@Anonymous User you should be fine with two boxes, have you tried disabling pings on the box?
You'll need to complete the following sequence, by pressing the buttons on your NOW TV box remote control in quick succession:
Home. (x5)
Fast Forward.
Play.
Rewind.
Play.
Fast Forward.
If the above is done correctly, you'll see a new screen pop up called Platform Secret Screen which will display two green bars and four further options. Please select Disable Network Pings from the list of available options.
Once you've done this, simply click back on your remote control until you reach the connection setup page, and attempt to connect to a network.
19-10-2015 9:30
@Anonymous User wrote:My box won't connect anymore. It worked at first, but now I don't get anything.
I've tried using different HDMI ports on my TV. I've tried switching the router off and on, the Now TV box off and on, and resetting the box. Nothing has worked.
As it sounds like you've carried out all the reasonable checks to get your box working again, to no avail. I suggest you return it to your place of purchase.
19-10-2015 18:24
Hi @Anonymous User
Thanks for your post.
By not connecting, do you mean not connecting to your Wireless or not getting a picture on the TV screen?
Have you unplugged the Box and plugged it back in, making sure all cables are firmly in place?
Birgit
NOW TV Team
19-10-2015 21:36
20-10-2015 7:20
@Anonymous User no signal is your TV saying it's not seeing the box, do the lights flash on the front when you press the remote?
20-10-2015 8:22
20-10-2015 10:01
@Anonymous User
When light doesn't flash it normally indicates a remote problem ( in my experience}
Try twiddling batteries and make sure line of sight is clear.
If you have Android smart phone try installing Roku app which works really well
20-10-2015 22:23
21-10-2015 9:20 - edited 21-10-2015 9:21
@Anonymous User
Very unusual for Android Roku remote app not to work.
It works with my RokuLT, NowTV black box and HDMI Streaming Stick which requires normal remote to be paired as behind TV.
Is problem actually the box if not being detected. Possibly try reset.
25-10-2015 22:35
26-10-2015 15:41
Nice one