Error 009

[Anonymous User]

Black NOW TV box connected via Ethernet / Powerline adapter to router. Had to factory default box, began to setup Wired connection, Internet unavailable (Error 009). Disconnected Ethernet cable, attempted to setup wireless connection, same result (Error 009).

Connected 2nd  unused Black NOW TV box via Ethernet cable, connected to Internet OK, box processes updates, result Error 009.

White NOW TV box connects via wireless OK.

Any suggestions how to fix this problem?

[Anonymous User]

Hi, Im getting the error code 009 can you tell me how to do the secret screen please. I get the home pressed 5 times, 3 fast forward, 2 rewind. But what screen do you start in. I've done it from the home screen but does nothing at all. TIA

[Anonymous User · Accepted solution]

Use the hidden menu reset process detailed at https://community.nowtv.com/t5/NOW-TV-Smart-Box/Now-tv-box/td-p/488878# and if that doesn't work use a pin to reset it using the RESET button hole on the back of the box.

This should update the box to the latest software (takes a long time like up to an hour) and overcome the can't connect to internet through a mobile phone wifi hotspot problem.

[Anonymous User]

I have done everything it says it’s still not working