I having problems also, like some posters have said its got to be a firmware problem as a new virgin now tv box connects fine but once it updates to latest firmware i cannot access app store as it says cannot connect to internet BUT i can still watch my Now TV subscription so the box is telling porkies.
I'm on Virgin 200mb tried all the solutions given hardwired, reset, changed wifi channels etc etc
Tried hotspot on my 3 mobile thinking it could be my network setup..Nope still no internet
BUT take the bloody thing into work to test and its fine on BT using a 3rd party router
Please sort it Now TV!!!
I fixed mine, it may help others that are scratching their heads as to why it worked before firmware update not touched anything else but now it doesnt work
At home I'm on Virgin, I have a Netgear Super Hub 2 being used as a modem and a Netgear NightHawk 8000 router, I noticed on the router the DNS was NOT set to automatically get from ISP, changed it to get from ISP automatically and now on the NOW Tv box i get 3 green ticks and i can access the app store.
What is the make and model of your Router ?
Have you tried switching off both the Router and NowTV box at the mains for a minute, then switch on the Router first (give it a minute or so to reboot) then power up the nowtv box.
I believe error code 009 is loss of WiFi / internet connection between your Router and NowTV box.
Out of curiosity is your new Broadband provider Virgin and are you using a Virgin Super Hub Router ?
Also you mentioned in your last post BT extenders which i am guessing are Ethernet mini Home Plugs and if so are you using a Now TV black or white box ?
Here's a link to a post about the same error code nowtv staff solved so maybe worth reading
As you can see your new topic has been merged into this existing topic about the same subject. Which should contain the answers you're looking for...
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• LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •
• All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •