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Jcm71
Mentor

Does not connect to wifi from standby since last Update

Hi

 

I've noticed that since the last update in early Aug that when the nowtv box wakes from standby it does not connect to the wifi. It whirls around for a bit and then takes me to a screen with settings or apps. If I then go to settings and restart from the power menu it connects fine.

 

Any help is appreciated.

 

Thanks

 

J

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Simon-J
Community Manager
Community Manager

Re: Does not connect to wifi from standby since last Update

Hi @Jcm71  @thomas46  @Em26 

 

Our tech teams have made us aware of this issue, it will be fixed in the next software update. For now here's a quick work around:

 

enable device connect in advanced system settings.  Settings – System – Advanced system settings – Device connect – Enable Device Connect

 

Thanks and do let us know if you have any issues with that work around.

 

Thanks

 

Simon

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6 Replies
gavs82008
Legend 5
Legend 5

Re: Does not connect to wifi from standby since last Update

@Jcm71 

Are you able to connect via Ethernet? 

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Jcm71
Mentor

Re: Does not connect to wifi from standby since last Update

Hi

 

This is not something I can easily do as it's not near the router. But, good point I will see if I can connect it downstairs and see if it has the same problem.

 

Thanks

 

J

Em26
Advocate

Re: Does not connect to wifi from standby since last Update

I had this problem recently. Went to Settings > System > Advanced System Settings and did a Factory Reset. It now works - no more messing around to connect every time I switch on - but BEWARE I now can’t log in to All4! Since the reset it has not accepted passwords despite checking/changing them online etc. Sign in to BBC etc was fine. 

thomas46
Scholar

Re: Does not connect to wifi from standby since last Update

Had a problem with a black box last night it said it couldn't detect wi-fi network and it did it again after power cycle. After checking the other box (box with tv tuner) and putting that back to the home screen and power cycling the other box it worked ok

Jcm71
Mentor

Re: Does not connect to wifi from standby since last Update

Thank you @Em26 . Doing the factory reset has sorted the problem. Not too much of a bind with regard to signing into the apps now they make it simpler by using a QR code and authenticating on the web app. All apps working.

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Simon-J
Community Manager
Community Manager

Re: Does not connect to wifi from standby since last Update

Hi @Jcm71  @thomas46  @Em26 

 

Our tech teams have made us aware of this issue, it will be fixed in the next software update. For now here's a quick work around:

 

enable device connect in advanced system settings.  Settings – System – Advanced system settings – Device connect – Enable Device Connect

 

Thanks and do let us know if you have any issues with that work around.

 

Thanks

 

Simon

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