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Anonymous User
Not applicable

Disney +

Have downloaded Disney + on my two black boxes. One works fine, all logged in, and playing. The other one, wont let me sign in, it yas downloaded but it says its waiting on an update from Sky? Any ideas?

 

4 REPLIES 4
caseyb1993
Legend 5
Legend 5

@Anonymous User Still not working?

 

  • Try uninstalling and reinstalling the app.
  • Also/Or on the nowtv home screen, go to          Settings-->System---> System Update to see if it will force any updates. 
  • A quick router reset.
I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

Tried uninstalling and reinstalling. Nothing, still said it was waiting for an upcoming upgrade from.sky which is coming soon.

Went to system update and it was up to date.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Over on NowTV Twitter quite a few customers today have reported issues with the Disney + App on the older black boxes 😠.

 

If you don't use Twitter, then i have posted an email link to NowTV on this linked thread below (might be a good idea to send them an email with your box model and serial number plus also add your ISP that you use with the nowtv box).

 

https://community.nowtv.com/t5/Other-Apps/Disney/m-p/526300#M2536 

schnapps
Legend 5
Legend 5

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