Disney + app is constantly crashing

[J1m]

Hi, this has only just started happening the last few days, but our Disney + app on our NOW TV box has started to crash. It will last about 30 mins then just stop. We've tried resetting and updating, but it's still doing it. Is this happening to anyone else? Is there a way of fixing this?

[gavs82008]

@J1m 

All I can suggest is try deleting and reinstalling the app.

Or setting the device back to factory settings.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

[J1m]

Thanks for the tip, sorry for the delay in getting back to you. Turns out it was an actual bug in the app that Disney have now fixed (something to do with an update they did affecting the app).

[shaungjones]

Yes, I confirm this is happening to me.  Only Disney+ app on NOW TV box.  It simply reboots after just a few minutes when stream starts.

[gavs82008]

@shaungjones 

Have you done a factory reset to the box? 

Otherwise you will need to go to Disney directly as it could be the app that needs fixed.

[shaungjones]

Hi @gavs82008 thanks for commenting.  I have performed a factory reset.  I will see if I can take it further with Disney Plus.

[shaungjones]

After contacting Disney + I think they rejigged / reset / rebuilt my user file and all is now fine.  This action caused all log in information to Iplayer, ITV, All 4 and CH5 apps to require re logging in as well as Disney +.  I am pleased that all is now working.