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Anonymous User
Not applicable
‎17-05-2020 15:26

Devices disappeared

So all my devices have disappeared from my account and I can't stream/watch anything. When I go to manage devices it's saying I cant add/swap any until June 1st but I haven't done anything to alter them in the first place?! 

Any ideas as I can't seem to get any help elsewhere due to no live chat and no helpline number. 

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1 Reply
RoyB
Legend
‎20-05-2020 20:53

@Anonymous User 

 

It sounds like somebody else has access to your account, and has done this.

 

I would change your password immediately, prevent this happening again on June 1st,

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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