I don't think @Lindzi ’s looking to switch as such, just get a better deal and a new router to cure the NOW TV blues to boot. But all this info is good stuff, when she rings up and quotes all the reasearch she's done, Virgin should be on red alert and offer her free doughnuts for life to stay!
Mmm, doughnuts! 😉
Crikey @Andy...You're right!
I've just checked my package on the Sky Website and I AM allowed free calls to mobiles...How the heck did that one pass me by? 
Your tip of free broadband for a year might help @Lindzi in her negotiations/discussions/gloves off brawl (Please delete as appropriate) with Virgin as well.....Well done,Sir! 
Well I have the cable ariel cable coming into the flat and it used to work fine with freeview (must be in the loft as nothing on the roof) but the last time I tried freeview on my TV I only could watch 2 or 3 channels and the rest were no signal. Tried updating freeview by still no joy. Maybe folk in the top flat used the loft for storage and moved the ariel.....although it would be well over 10 years old so would need to upgrade it maybe?
Getting access to the loft is tricky with top flat being rented out but I can ask them for access and see what they say.
It's a 3 storey victorian conversion property, so unlike new builds we have no commual ariel ports so we have to sort this stuff out for ourselves really. Virgin just meant I got TV in living room and bedroom with the least amount of fuss.....but expensive 
Hi again @Lindzi
You might be right about the Top Flat dwellers, storing things in the loft but I think that I'm right in saying that they won't have it included on their lease, it remains part of the freehold and is classed as a "Communal Space" like the hall and stairs, so you are allowed access if needs be.
It is strange though, that you can only get 2 or 3 Freeview channels, as with digital signals, it's usually "All or Nothing".....More investigation needed, Miss Marple!
@Andy Mmmm free doughnuts! Good idea I will get that in to my negotiations 
@Anonymous Userwe are currently purchasing the freehold....so I suppose I can do what I like after that Nothing is ever simple though is it.
I will go forth and sweet talk Virgin and see what they offer me.....I will let you know.
Thank you for all your help!
Attagirl @Lindzi !
If sweet talking doesn't work a sound thrashing with a rolled up copy of the "Radio Times" might do the trick.
If you are currently purchasing the Freehold, well, that won't be cheap so a few pennies off your monthly bill might help when you are talking to Virgin.....As Harvey Keitel would say...."So you're a property magnate....a player". It goes without saying that the only "Prize Plum" around here is me! 
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Tell us how you get on, Lindzi.
