27-02-2018 14:59
as the title suggests whenever i use my now tv box and i have 2, (BOTH same issues so i know its a problem with now tv side
the sound issue last for about 15 secs guaranteed at least once or twice an hour, without fail
ive read similer posts about this issue
as now tv fixed this issue or is it still an ongoing problem?
its not my broadband as thats fine and stable throughout, its not my tv , as thats fine, its only when i use now tv the crackling.distortion sound which last for about 15 secs everytime without fail
27-02-2018 17:44
27-02-2018 19:34 - edited 27-02-2018 19:42
It's rediculous they havn't sorted this out yet as it's obviously their end. As well as the other issues already mentioned including random screeching and vertical coloured lines, as i type this watching UKTV Gold the whole picture is freezing with sound drop outs and coloured lines continously for the past 10 minutes, making it unwatchable, though this isn't happening on the other live channels...
27-02-2018 21:07
02-03-2018 12:27
why hasnt any of the mods on here or even now tv themselves issued a statement regarding this fault, its pretty clear its an issue with the now tv box itself as numerous people have the same issue
why hasnt there been an update over the air or more importantly on here?
i,m assuming it can be fixed with a system update on the box
or is it that bad with these boxes its unresolvable?
by the lack of reply from the mods i,m assuming its the latter
02-03-2018 12:40
@Anonymous User wrote:
why hasnt any of the mods on here or even now tv themselves issued a statement regarding this fault, its pretty clear its an issue with the now tv box itself as numerous people have the same issue
why hasnt there been an update over the air or more importantly on here?
i,m assuming it can be fixed with a system update on the box
or is it that bad with these boxes its unresolvable?
by the lack of reply from the mods i,m assuming its the latter
Sorry, only just seeing this guys @Anonymous User @Anonymous User @Anonymous User
I'll send it off and ask if the it has been with the incident response team. Hopefully have word back soon. Can you guys list the devices this is happening on and if its only on Roku based NOW TV Viewing and not PS4, Xbox, Android or iOS. Thanks 🙂
02-03-2018 12:44
i have 2 devices now tv black box, BOTH are exactly the same issues, guaranteed crackling sound for about 15 seconds at least twice an hour without fail
and yes its only when i use the boxes
everything is else is fine so its clearly a box issue
but then you would know that anyway as these issues have been reported to you months ago and still ..........no fix
02-03-2018 14:46 - edited 02-03-2018 14:46
also if you look at another thread of the SAME issue on this forum, under the heading
Sound breaking up AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
01-11-2017 09:01
yes LOOK AT THE DATE!!
a reply by
Mary-E
"Hi all, this is a known issue, which is being investigated. If you have Series/Episode/Time for any screeches, please feel free to pass them along. "
some 3 months later surprise surprise nothing since
not trying to sweep it under the carpet again are we?
24-10-2018 20:29
Just started using Now TV. Getting the distorted sound through EETV. Resetting the programme doesn't work
21-04-2018 8:24
I am having an issue with the crackling sound on my Now TV only on one of my 4 devices(main TV). All devices of which is set up via the wifi, so i know it is not the device that is the problem. Therefore, the problem has to be from thier end. So annoying and thinking of cutting my contract short and moving supplier. Now TV is part of SKY, and I have noticed some SKY customers having the same issue, I will be definately not be going back to them either.