16-05-2022 15:44
I have been charged for services that I havnt used and can't speak to anyone via live chat. Just going round in circles. Can you please contact me as theses services have cost me over £100.
16-05-2022 15:54
@Anonymous User
You won’t get any refunds from us as this is primarily used by customers like you and me.
What are you being charged for?
Did you cancel these services that you are being charged for?
Do you have any active memberships or up coming payments in your account?
https://www.nowtv.com/gb/account/payments
For live chat your saying going round in circles. Can you explain what you mean? Have you tried another browser?
Live chat is accessed by clicking “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
17-05-2022 15:13
17-05-2022 17:18
@Anonymous User
If you don’t want to deal with live chat you can send an email to support using the address in the below picture.