cancel
Showing results for 
Search instead for 
Did you mean: 
Tilly1509
Advocate

Charges for unused

I have been charged for services that I havnt used and can't speak to anyone via live chat. Just going round in circles. Can you please contact me as theses services have cost me over £100.

3 Replies
gavs82008
Legend 5
Legend 5

@Tilly1509 

You won’t get any refunds from us as this is primarily used by customers like you and me.

 

What are you being charged for? 
Did you cancel these services that you are being charged for?

 

Do you have any active memberships or up coming payments in your account?

https://www.nowtv.com/gb/account/payments

For live chat your saying going round in circles. Can you explain what you mean? Have you tried another browser?

 

Live chat is accessed by clicking “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Tilly1509
Advocate

I am being charged services I never used and never signed up for. They
charged me 3 times in 2 days for cinema entertainment and a booster. They
are rip off merchants and when I did manage to speak to someone they tried
accusing me. Also my messages were disappearing as I wrote them they are
scammers simple as.
gavs82008
Legend 5
Legend 5

@Tilly1509 

If you don’t want to deal with live chat you can send an email to support using the address in the below picture.

AE4DE9DF-B68A-4872-AD6E-D8C96A1BC9A1.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help