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Anonymous User
Not applicable

Catch up keeps stopping and returning to home?

I've been trying to watch something on more4 catch up a few times now. It gets 10 minutes into the episode and buffers back to home screen. Do I need to reset my box?

4 REPLIES 4
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Seems to be reported by a few NOW branded device owners (not sure about Roku players).

 

Here's one example linked below.

 

https://community.nowtv.com/t5/NOW-TV-Box-black/All4/m-p/564866#M15866 e

 

Looks like most customers have done all the expected basic trouble shooting.

 

Your best bet is to contact both NOW live chat and All 4.

Anonymous User
Not applicable

Cheers @schnapps  😉

Seems its an issue for a few people!

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Yeah it looks like.

 

Seen something similar on the Amazon Prime App reported on the Roku Community.

 

Best to contact both NOW and All 4 so they can bang their heads together to find the cause and provide a fix.

 

 

Kenny9
Mentor

yep our now TV stick is doing the same with catch-up services, mainly all4, even reset the stick to see if it would fix it, nope.