I’ve been trying to cancel my box for ages but aren’t getting through to anyone. I’ve only managed to cancel my packages through the app and not my actual not tv itself. I am not using it, it’s been unplugged for 3/4 months as we moved to virgin. I am still being charged £35 a month for the now tv broadband that obviously I’m not using. How do I cancel and can I get a refund?
With regards to switching from NowTV Broadband to Virgin Media you needed to contact NowTV about the switch over which isn't done automatically in terms of cancelling your existing service (not like switching to another ISP provider who uses the BT telephone line infrastructure).
There is some information about it in this link article below.