Hi @Anonymous User
Because you mentioned NowTV Broadband, then use this link page below where there is a telephone to call.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
With regards to switching from NowTV Broadband to Virgin Media you needed to contact NowTV about the switch over which isn't done automatically in terms of cancelling your existing service (not like switching to another ISP provider who uses the BT telephone line infrastructure).
There is some information about it in this link article below.
https://help.nowtv.com/article/how-do-i-cancel-broadband
You need to let us know if…
- You’re switching to Virgin Media’s cable service or to full fibre broadband (also known as Fibre to the Premises, or FTTP), and don’t want to take your phone number with you.
- We’ve told you that you can leave your contract early without any charges. You can let us know either before or after you've placed an order with your new provider.
If either of these cases apply to you, get in touch by phone or Live Chat to cancel your broadband and calls.
You don’t need to speak to us if…
You’re switching your broadband and calls to any provider except Virgin Media cable service or to full fibre broadband.
In this case, you can simply place your order with your new provider without contacting us.
