Can’t watch anything

[Anonymous User]

Every time I try to watch anything on now tv its comes up with error 6003 so I went on manage my devices and I still have an empty slot...

[schnapps]

Hi @Anonymous User

Have you tried powering down both the nowtv box and router for about a minute, then switch back on your router first let it go through it's start up sequence, then switch back on your nowtv box to see if that clears the error code ?

[Anonymous User]

I’ve removed all devices on my account and then tried to watch again on my tv but still keeps coming up with same error code 600:? 

[schnapps]

Hi @Anonymous User

If the error relates to the maximum device limit, and it has somehow effected all your 4 number assigned devices, then you need to contact live chat and ask them to reset all four devices on your account.

Here's a link to live chat (just one word of caution their lines have been extremely busy and you may have to keep trying until you get through).

https://help.nowtv.com/contact-us/managing-my-devices

[Anonymous User]

Thank you for your help 👍

[Anonymous User]

I’ve removed all devices on my account and then tried to watch again on my tv but still keeps coming up with same error code 6003, tried resetting the a even turned it off then back on, still the same code keeps coming up 6003

[schnapps]

Hi @Anonymous User

By removing all your devices and with no device additional device swaps left on your account (one per a calendar month) I am assuming this is the reason for the error you are getting.

Contact live chat (see my previous link) where they will hopefully give you 4 new device swaps this month so you can add your 4 number nominated devices back on your account.