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Anonymous User
Not applicable

Can't log in

Username and password correct , can log in on phone , no special caricters in name or password, got box tonight , can't log in !!!!
1 ACCEPTED SOLUTION
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Legend 5
Legend 5

Is everything working now then @Anonymous User?

View solution in original post

8 REPLIES 8
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Legend 5
Legend 5

Hi again @Anonymous User,

 

Where are you located?

 

If it's Eire your best option for help is to go to https://help.nowtv.com/ie/article/can-not-sign-in and click the 'Contact Us' button on that page where you will be able to get help from the ROI support team.

 

 

Cheers

Anonymous User
Not applicable

I'm in the north or Ireland , so the UK
Anonymous User
Not applicable

Would now TV class Northern Ireland as in Ireland ? , I'm not sectarian lol so it doesn't matter to me if it will help
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Legend 5
Legend 5

Which ISP are you with @Anonymous User? Is it registered in Northern Ireland?

 

Did you buy your NOW 'black' box in Northern Ireland or in Eire?

 

 

Cheers

Anonymous User
Not applicable

BT and in sainsburys in the north
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Legend 5
Legend 5

Are you 100% sure you have completed your NOW TV account registration @Anonymous User?

 

Perhaps the following 'Help Centre' article may be of use to you: I started signing up, but didn't finish

 

 

 

Cheers

Anonymous User
Not applicable

Thank you !!! Put card details in and did it although I did that on my phone , I had a 4 month voucher so I hope I don't get charged
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Legend 5
Legend 5

Is everything working now then @Anonymous User?