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Newuser888
Occasional Poster

Can't log in

Username and password correct , can log in on phone , no special caricters in name or password, got box tonight , can't log in !!!!
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SeeMoreDigital Champion 5
Champion 5

Re: Can't log in

Is everything working now then @Newuser888?


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


8 Replies
SeeMoreDigital Champion 5
Champion 5

Re: Can't log in

Hi again @Newuser888,

 

Where are you located?

 

If it's Eire your best option for help is to go to https://help.nowtv.com/ie/article/can-not-sign-in and click the 'Contact Us' button on that page where you will be able to get help from the ROI support team.

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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Newuser888
Occasional Poster

Re: Can't log in

I'm in the north or Ireland , so the UK
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Newuser888
Occasional Poster

Re: Can't log in

Would now TV class Northern Ireland as in Ireland ? , I'm not sectarian lol so it doesn't matter to me if it will help
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SeeMoreDigital Champion 5
Champion 5

Re: Can't log in

Which ISP are you with @Newuser888? Is it registered in Northern Ireland?

 

Did you buy your NOW 'black' box in Northern Ireland or in Eire?

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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Newuser888
Occasional Poster

Re: Can't log in

BT and in sainsburys in the north
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SeeMoreDigital Champion 5
Champion 5

Re: Can't log in

Are you 100% sure you have completed your NOW TV account registration @Newuser888?

 

Perhaps the following 'Help Centre' article may be of use to you: I started signing up, but didn't finish

 

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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Newuser888
Occasional Poster

Re: Can't log in

Thank you !!! Put card details in and did it although I did that on my phone , I had a 4 month voucher so I hope I don't get charged
0 Thanks
Reply
Highlighted
SeeMoreDigital Champion 5
Champion 5

Re: Can't log in

Is everything working now then @Newuser888?


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •