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Advocate

Can't buy hayU pass

When i try hayu through my black box it tells me to log in online to start free trial,  Once online it says I cannot purchase free trail at this time but has been now saying this for 2 days. I have had my movies and entertainment accounts for over a year with no issues.

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NOW TV Team
NOW TV Team

Re: Can't buy hayU pass


@Cpott5 wrote:

@Cpott5 wrote:

When i try hayu through my black box it tells me to log in online to start free trial,  Once online it says I cannot purchase free trail at this time but has been now saying this for 2 days. I have had my movies and entertainment accounts for over a year with no issues.

20180806_182151.jpg

 


 

This is what comes up when I press buy pass.


@Cpott5 We’re in the process of making it available to all of our customers as soon as possible! We’ve had to do this in stages this time and we’re hoping to have the new pass available to everyone in a few weeks. You can check by accessing “My Account” if the pass is available for you.

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Advocate

Re: Can't buy hayU pass


@Cpott5 wrote:

When i try hayu through my black box it tells me to log in online to start free trial,  Once online it says I cannot purchase free trail at this time but has been now saying this for 2 days. I have had my movies and entertainment accounts for over a year with no issues.

20180806_182151.jpg

 


 

This is what comes up when I press buy pass.

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NOW TV Team
NOW TV Team

Re: Can't buy hayU pass


@Cpott5 wrote:

@Cpott5 wrote:

When i try hayu through my black box it tells me to log in online to start free trial,  Once online it says I cannot purchase free trail at this time but has been now saying this for 2 days. I have had my movies and entertainment accounts for over a year with no issues.

20180806_182151.jpg

 


 

This is what comes up when I press buy pass.


@Cpott5 We’re in the process of making it available to all of our customers as soon as possible! We’ve had to do this in stages this time and we’re hoping to have the new pass available to everyone in a few weeks. You can check by accessing “My Account” if the pass is available for you.

View solution in original post

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Advocate

Re: Can't buy hayU pass

Do you have any idea how long it will take to be available to everyone?? I just cancelled my subscription with hayu to get it with now tv

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NOW TV Team
NOW TV Team

Re: Can't buy hayU pass


@mich6 wrote:

Do you have any idea how long it will take to be available to everyone?? I just cancelled my subscription with hayu to get it with now tv


Hi @mich6 We have heard form the programming team that it will be available for everyone in September, early September as far as we know so far. Sorry about this really.

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Advocate

Re: Can't buy hayU pass

I’ve tried to buy a pass for Hayu today and still doesn’t let me.. 

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Advocate

Re: Can't buy hayU pass

Hi, 

can you advise when this will be resolved please

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Legend 5
Legend 5

Re: Can't buy hayU pass

@Jokado81 I've had a response on twitter from them saying no news yet but they are hoping for some soon. Not got my hopes up though. 😞
I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Advocate

Re: Can't buy hayU pass

Thanks a million!

It’s a joke!
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Advocate

Re: Can't buy hayU pass

Any further update? Its now October and we still cannot get the pass!