18-09-2022 9:54
Why can I not directly speak to a customer service adviser?
I am unable to watch Now TV or other apps due to constant buffering, can someone please get back to me and advise me
18-09-2022 9:56
@Anonymous User
Is the box connected via Wi-Fi or Ethernet?
You tried to unplug your router and box for a few minutes?
Is the box fully updated?
Worst case you set it back to factory settings.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
18-09-2022 9:57
@Anonymous User
There are endless threads which contain the method on getting in touch with staff. However they will get you to do the standard troubleshooting which I’ve described.
18-09-2022 11:52 - edited 18-09-2022 11:56
There are no customer service advisers on this C2C Community 😢
But since you say ‘or other apps’, I presume this is a complaint about Now Broadband?
If so, here is a link that will enable Now Broadband subscribers to access a telephone number where they can indeed speak to Now Broadband support:-
https://help.nowtv.com/article/how-to-contact-now
and will enable people who only have Now streaming to contact Live Chat, where they can discuss their issue.
However, if you are not with Now Broadband, you may do better to contact your ISP in the first instance.