If you still have issues you could also try making sure that the box is not located next to other wifi/radio devices such as cordless home phones and bluetooth devices. These can interfere with the WiFi signal.
@Anonymous User @Anonymous User @Anonymous User
If you can confirm that the downstairs box is OK then your probably need a wi-fi extender, as mentioned before you may be interference or it could just be a distance problem.
Either way with an extender downstairs, along with your Now TV box, everything should now be sorted out.
Good morning thanks for all your help so far it is just that I now have another problem I recently changed broad band supplier sky to virgin fibre optic I have also upgraded two white boxes to black boxes these are used solely in bedrooms (as her indoors dominates downstairs tv) the problem is daughters room picture quality fine my room ? well the viewing is equivelant to a bad dvd rip I have swapped the boxes around changed tvs from room to room swapped all leads but the fault persists ? I have just plugged in the old white box & hey presto it is perfect no buffering & clear picture . The room that is having the problem is furthest from the router could this be my problem poor signal etc ? if so why would it work with the white box
My nowtv box is fine during the day but starts buffering in the evening and is unwatchable.
My internet connection is good so please none of the usual check your speed, restart the box ect.
This must be due to demand on your service so I would like to know what you are planning to do to address this.
Yes, I agree with @4268 Manually change your wifi channel and see which works best for you. I live in a block of flats with wifi congestion, so finding the clearest channel will dramatically change your viewing experience.
If not, connect an ethernet cable from your router to the black box and it normally works faultlessly.
@Anonymous User Maybe it is due to this ongoing issue.