29-03-2016 19:27
I have had my now tv box for just over a week and try as I might I have not yet successfully watched anything in full.
When I select a film or programme the four coloured balls swirl around, the programme begins and then the balls swirl ( blue, pink, yellow and green) and this continues every 60 seconds or so.
My internet provider has reset my router, which is working fine with other appliances. I have checked the settings, I am correctly connected. In system update it shows an update took place on at 7.01pm just now when I selected system restart. I am now trying to watch Game of Thrones and it has buffered with the coloured balls 2 or 3 times in the last 5 minutes. Please help.
29-03-2016 19:42 - edited 29-03-2016 19:51
@Anonymous User wrote:I have had my now tv box for just over a week and try as I might I have not yet successfully watched anything in full.
When I select a film or programme the four coloured balls swirl around, the programme begins and then the balls swirl ( blue, pink, yellow and green) and this continues every 60 seconds or so.
My internet provider has reset my router, which is working fine with other appliances. I have checked the settings, I am correctly connected. In system update it shows an update took place on at 7.01pm just now when I selected system restart. I am now trying to watch Game of Thrones and it has buffered with the coloured balls 2 or 3 times in the last 5 minutes. Please help.
Unhappybunny
What's your internet speed like, are you using the NowTV box over WIFI ?
Have you read the guides below, it might give you some pointers.
http://help.nowtv.com/article/Slow-loading-or-buffering-with-a-NOW-TV-Box
http://help.nowtv.com/article/Troubleshooting-NOW-TV-Box-and-Roku
06-05-2016 21:01
Haven't been able to watch anything all day,neither live tv or catch up. It plays for a few seconds then buffers, and occasionally reverts back to a black screen. I've tried all the solutions I can find on here, but still can't stop it buffering. Anyone else having issues or have any other suggestions. Thanks
06-05-2016 21:23
@Anonymous User
What internet broadband speeds do you get on average in your house ?
How far is the box from the Router ?
What make is your Router and does it offer 5ghz option ?
Is it practicaly possible to run a hardwired Ethernet cable between your Router and NowTV box ?
06-05-2016 21:40
06-05-2016 21:54
@Anonymous User
Assuming you have tried rebooting your Router ?
06-05-2016 22:13
@Anonymous User
When you say the screen goes blank, does it look like a dark screen with a lighter greyish cloud in the middle and pressing the remote control buttons does nothing at all (ie the box freezes) ?
Again, i am assuming you have rebooted the NowTV box by switching it off/on at the mains power outlet ?
08-05-2016 10:56
Is your broadband via a phone line provided by BT or Plus Net; use this site to see your speed:
http://speedtest.btwholesale.com/
or there are plenty of other speed checkers.
01-06-2016 14:22
01-06-2016 15:08
@Anonymous User how do you get on if you swap the boxes over? It's possible that the one downstairs is in a connectivity blackspot, so swapping them over will identify if it the box or location.