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joanna54
Advocate

Broadband outage

My broadband has been down since yesterday evening. There is automated message when calling which says Now is aware of the issue but it would be nice to know how much longer it will take?  I am in Buckinghamshire. Any one else is affected? Thanks 

4 Replies
MikeG1
Advocate

Landline and broadband both down in N Somerset. Apparently work planned tomorrow morning but not working now!

gavs82008
Legend 5
Legend 5

@MikeG1 @joanna54 

This thread title is for the TV streaming box, not the router. 
For any broadband issues you need to call the team. On the forum you won’t get any updates.

See link below for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
MikeG1
Advocate

Thanks, its working again today anyway

joanna54
Advocate

All working from Monday. It was a broadband issue due to outage.