Hi in the last 4 days the home, catchup & TV guide options are not working. The screen just refuses to load & just hangs. I've tried soft reset, hard reset using the button on the back, factory reset, now tvs own technical support but no solution has been offered & the support team cut me off twice! Please help! The only way I can access content is via the apps option but isn't a great customer experience.
Sorry to hear about the issues you are encountering with your device.
Can you please let us know the version of the app you are running?
You should be able to find this out by heading to My Account.
I agree completely. By replying to your post I somehow became an "advocate". What the hell does that mean? And still no resolution but loads of drop outs and "no network connection" messages when I know, full well, my internet is up and running properly.
In the old days, these various statuses had to be worked for, by making a number of postings, and they really meant something about your activity in the Community.
Then the hierarchy was flattened, and the statuses are now handed out like sweets.
It was thought, apparently, that doing this might promote engagement, but it has not, and if anything, has gone the other way.
One particular irony, as evinced in your case and for others before you, is that if you arrive and post a single complaint, you are made up to ‘Advocate’, which is about the last thing you are, or want to be, in such circumstances 😢
This is an irony which seems to be lost on the NowTV Admins, though it is not lost on me.
This issue is being reported all over the forum in different threads. I got a new nowtv box but still have the issue of it hanging.
Someone else suggested you can use the 'search' function to find your programmes which worked for me but is a ridiculous workaround.
I actually purchased a Now TV stick to see if that would work properly. But, no, if anything it is even more useless and I see there are threads re. the error messages being thrown up when people try to activate them.
There is obviously a serious flaw in the NOW TV code or their system capacity which is simply not being addressed. It certainly isn't a problem with individual power supplies or network connections.