Hi can any one help please i haven't use them for a while but both was working when last used.
I turned them both on today and been trying to get them to work the for last 4 hours . It starts up with the now tv purple screen with the now tv logo then blank black screen but then keeps turning it's self on and off and wont let me go any further.
I have tried new HDMI cable and turning on and off tried different tv's and restarting the internet and also restarting one of the boxes but still the same thing am I the only one with this issue or are there others? Or am I just out of luck and have to buy a new one. Any help or advice would be very much appreciated thank you for reading.
See if a factory reset sorts it out.
If you have the white or black nowtv box, when your box is switched on push and hold a small pin in the reset hole at the rear of the box for about 30 seconds.
Should you factory reset the box you will have to setup the box again from scratch by re entering your wifi network and nowtv account details on the box.
Would have thought a full factory reset would have resloved it.
I am not sure if you can access the hidden secret menu when your box is showing the symptoms that you have described, but see if you can access the hidden menu by following these instructions below and update the software on the box (i doubt you will gain access but worth a go).
This updates your software, fixing any faults in the process.
Fast Forward x3
Also are you using two black boxes or two white boxes, then if so have you tried both power supply adapters with them just in case one is faulty.
Have you also tried switching off the power to both your router and nowtv box ?
Then reboot the router first give it time to go through its startup process (say 5 minutes) then switch back on the power to the nowtv box.