07-10-2018 23:14
Live movies and entertainment are of shocking stream quality lately. Tried all the help suggestions. Got great internet stream quality for other apps. Have contacted now TV and they say they will list it as an ongoing issue. Anyone else had the same thing and if so did they fix it? I'm so fed up. Bed bound going through medical treatment and now I can't even watch TV.
08-10-2018 11:18
I have the same problem. It is since the updated their banners. Goes after 20 mins and is unwatchable. Checked everything. Sometimes switching off the box works. Took 4 goes yesterday when watching the footy.
had it years and this is a recent thing.
10-10-2018 18:40
We've tried everything. It's from the second we start watching and nothing helps. Customer service just tried to pawn us off and told us to buy a new smart stick.
11-10-2018 7:58
We have the now tv sticks and get this problem works fine for a while then any live streams suddenly go blurry
11-10-2018 20:29
same here ive had no problems for over four years now in the last 2 months sports unwatchable will now tv compensate or fix issue
11-10-2018 21:02
just tried stick re set and factory re set on my brand new stick still the same as i have paid for a sevice that i cannot see i think NOW TV OWES A LOT OF CUSTOMERS A REFUND!!!
11-10-2018 21:33
Our live streams are constantly blurry. We've reset, wired the Internet directly, moved the box.... All of the advised. No improvement. Not what I need while bed ridden undergoing medical treatment
13-10-2018 7:55
my internet is virgin media.
14-10-2018 9:37
+1
I have solid wired connection, on demand is fine but live streams can work for a bit then go blurry. Rebooting the box sometimes helps for a bit.
Hope Now TV step up and fix this