If this helps someone great, otherwise its just to document how I'm having a better time with Now TV lately. I hope it lasts!
Changes I've made:
Going back to my first point: Perfect video quality for the trial period. My credit card gets charged and suddenly the problems kick in. If Now TV would like me to test if a free account doesn't experience the video quality, I would reluctantly, accept and promise to report back in a couple of years after some serious testing.
TL;DR: Set the display type quality to 720p. Do you even notice a difference in quality? And does this resolve the issue for anyone else? I don't work for Now TV so I can't offer next steps - just give feedback on the forum so they know.
I have all the issues you have, and I have done everything you have done and it is still unwatchable. I dropped down to 720p and managed to watch a whole movie, but later that night while watching Sky Sports news the 1970's VHS image quality returned. Nowtv dont seem to have a technical department/customer adviser, and dont seem to care...
@Anonymous Useryou could also try a full hard reset on the box https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick (you'll need to log in again afterwards).
Then unplug your router from the power supply for at least 30 seconds (don't just restart it - disconnect the power and allow any internal capacitors discharge fully). Perhaps overkill but I think it works better and re-establishes a better connection to the ISP.
Its unwachable and I too experience the 144p quality of 70's tv all the time. It is total and utter ######! I suspect this is to encourage more people onto SKY tv with a dish. Terrible service, terrible quality, terrible customer service.
Simple answer is the app got removed from the Microsoft store last year.
For windows or Mac you have to download the player from the website.