20-10-2018 15:05
21-10-2018 13:30
@Anonymous User wrote:
Yes i think so ive had i now for the last two months. Its about time now tv
sorted it out before people start going else where. We dont pay good money
for a blurred picture.
Guys we have a found a problem within the Roku Hardware when encoding live sports. We are looking to push a permanent fix for the blurred/poor quality problems by Nov 15th but this problem can be sometimes temp fixed by doing basic troubleshooting for slow speeds (even though your wifi connection is grand enough)
21-10-2018 13:58
I’ve been suffering with this nonsense for weeks! You’ll be implementing a fix by Nov 15th???!!! Is that a sick joke? So how many months of subscription will you be refunding to subscribers?
21-10-2018 14:01
It's all live channels not just sports.
21-10-2018 14:09
Add me to the list too.
Currently trying to watch Hamilton v Rangers on Sky Sports Main Event. The picture is varying between crystal clear then heavy pixelation. I have fibre broadband and speeds are currently as expected. BT sport is streaming perfectly through the BT app.
21-10-2018 14:08
21-10-2018 14:50
Tony D.....this problem has been going on for weeks,i was told my box was faulty and to take it back by an imbecile on live chat along with various stupid solutions.....why should we believe more lies
21-10-2018 16:22
I thought I'd give NOW TV sport another try hoping that the issue had been fixed. It has not.
I'm still getting patches of green/blue/red pixels appearing all over the screen. I can't be certain but this appears to be on live broadcasts only. It's happening with Everton v Palace football and also happened with the live boxing last night. I'm using the LG TV app but it also happens using the Xbox app.
Why is there complete silence about this issue? It's been going on for months.
21-10-2018 16:45
I ve had the same problem watching sky sports and anything live . ive used the live chat and followed there advice basically turn everything off and restart it all
none of this works plus you get cut off from the live chat
ive had no response from now tv
so in my eyes there not providing the service i am paying for
please now tv get in touch with me
19-02-2020 21:04
This blurring has been happening since I been a now box customer several years not got any better will be cancelled shortly