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Legend 5
Legend 5

Re: Blue screen flashes

Hi @Saint1976

 

I am not going to second guess anymore and leave it to the NowTV Tech bods to identify and resolve.

 

Like you mentioned the more information the forum members with the blue screen flashing can provide the quicker NowTV can see if there is a pattern and hopefully fix it ASAP. 

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Mentor

Re: Blue screen flashes

I have the same problem since NOW tv software update. I have a NOW tv Black box and my tv is a Panasonic OLED. I have done a factory reset on the Black box which cured the problem for a while but it has returned. It occurs every 60 seconds with a momentary blue screen - audio is unaffected. 

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Legend 5
Legend 5

Re: Blue screen flashes

Hi @fen 

 

Have you temporarily tried forcing 720p under the Display settings on your box to see if that stops the intermittent blue flashing screen until NowTV fixes the issue.

 

I don't know if forcing 720p on the box will help or not, but worth a try if you haven't tried it already.

 

BTW - A cracking TV you have there 👍, would love to own an OLED TV (especially a Panasonic) but the prices are still outside my financial reach 😢.

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Mentor

Re: Blue screen flashes

Thanks for advice. I will give it a try.
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Community Manager
Community Manager

Re: Blue screen flashes

@fen @Lez113 @sdan10 

 

We're sorry that you're experiencing this issue, our teams are working hard to get to the bottom of this.

 

To help our teams with the investigation can we ask you to provide the following infomation:

 

  1. Content details (name of film or series and episode number)
  2. Device type and serial number (Black box, Stick, Smart box with blue now tv logo, Smart 4k box with pink now tv logo)
  3. Television make and model, power cable used, being used with bundled HDMI lead etc
  4. Time the issue was seen to the closest hour
  • If possible, upload a video of the blue screen appearing with your reply

Thanks

 

Simon 

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Mentor

Re: Blue screen flashes

Hi Simon

The problem first occurred following the fairly recent change NOWtv made to the format of the Homepage.

The problem happens when watching different series such as FBI and The Movies documentaries. The device is a Black box model no. 4201 and serial no. 842714009800 using the supplied HDMI cable to my tv. The tv is a Panasonic OLED model no. TX-55FZ802B, and is used with the supplied power cable.

I found that when I did a factory reset on the box (and made the Display setting 1080p) this stopped the problem on the next occasion I used it but it returned after further uses. I then changed the display setting a couple of days ago to 720p (as suggested by one of the Community) and again this stopped the problem on the next use. However, the problem returned again yesterday and I changed the Display setting to Auto, (which then set itself to 1080p) and this has stopped the problem presently. I don't hold out much hope that the issue will not return again though.

When the picture flashes with a blank blue screen momentarily it always does it every 60 seconds when watching a series. It doesn't seem to happen when I am only looking through my Homepage though. I use the box during the evening between approx. 8pm - 10.30pm.

Hope this helps, and I look forward to a permanent and early resolution of this problem which seems to be affecting many others also.

Regards

Frank Normand