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Anonymous User
Not applicable

Blank screen

Hi, i have been using the now tv black box for a while now with no issues. But i have recently brought a new 4k tv, the first time i have used one. While watching programmes, tv series, kids programs etc all is fine, but when we watch a film either on now tv or sky store after a few minutes the screen goes blank, there is still sound but no picture. The only way to get picture back is to change channels and then back again. But its not long before the screen goes blank again.

I have tried all 3 hdmi channels, i have also swapped hdmi leads, but the problem continues. I have a dvd player and a ps4 plugged into the tv, neither of which have this issue.

Has anyone else had this problem or know how to fix it? 

Thanks

1 Solution
Anonymous User
Not applicable

I have the same problem.. its only when I seem to watch films.. screen goes black.. still have sound.. but have to come out and go back in. Its very frustrating!!!

View solution in original post

26 Replies
Anonymous User
Not applicable

I’m having the same problem let me no if you get sorted please. Very frustrating 

Kellyidzi
Advocate

Did you solve the issue? I've tried always today. I thought there was a fault with my tv 

Anonymous User
Not applicable

No luck here, I'm convinced its the box and not the tv. I'm reluctant to pay out for a new box. Luckily it is only happening on films which we don't watch that often. Very irritating though...
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Strange that it's only happening whilst watching with your cinema pass.

Have you got any other nowtv passes and if so does the screen go blank ?

When you say screen goes blank, does the picture stay blank all through the movie or only when starting the film.

Are you using a standard black box, smart box with the Freeview Tuner or new 4K smart box.

If you have the 4K smart box, try going into the Advanced System settings and disable Auto refresh frame rate.

If your other nowtv passes play fine, then i don't think it's a HDMI conflict between the box and your new 4K television.

Sounds more like a software or movie content issue on nowtv side of things. 

Anonymous User
Not applicable

Hi, using a standard black box,we use entertainment and kids passes, they are both fine, its only happening on cinema and on the sky store app! It usually happens about 10/15 mins in, the screen goes blank but the sound is still there
Padraic123
Scholar

Hello just go to settings on your nowtv stick on box and turn off screensaver your nowtv screen won't go Black anymore 

Padraic123
Scholar

Hello all you have to do is turn it off/ how /answer on your nowtv go to settings then go to Disable screensaver and turn it off your moves then will be all right 👍

Padraic123
Scholar

Ok go to settings on your nowtv then go to Disable Screensaver and turn it off 

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Sounds to me that there is a HDMI conflict between the nowtv box and your new 4K TV where they don't want to play nicely together especially if the nowtv box worked on your older TV.

Firstly i would double check again if the nowtv box still works on another TV in the house just to make sure that it hasn't inherented a HDMI temperamental fault since you upgraded your television.

If the existing nowtv box plays nicely over HDMI with a different television, then i can only suggest some basic stuff to try, such has try playing around the Display 720p and 1080p setting in the box menu, try a forced software update on the box by pressing Home button 5 times, then quickly press the FF button 3 times, then quickly press the RW button 2 times.

Should none of the above work, then see if there is any HDMI & HDCP options in your 4K television that you can change.

If still no joy, then last resort try a full factory reset in the nowtv box menu settings which may or may not work with regards to the HDMI loss of picture when using the nowtv box.

 

Anonymous User
Not applicable

Thank you, a few options there that sound quite promicing, ill let you know how i get on 

Kellyidzi
Advocate

Hi, did you manage to solve the problem? I am having the same issue

Anonymous User
Not applicable

I have the same problem.. its only when I seem to watch films.. screen goes black.. still have sound.. but have to come out and go back in. Its very frustrating!!!

MaxLQ
Advocate

That's not a solution, that's just someone having the same issue. This should not be marked as the solution.

RoyB
Legend

@MaxLQ 

 

You’re going to have a lot of work to do if you want to fix every misapplied ‘solution’ since 2018 😛

 

Or have you got the same issue, and didn’t think to say so?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Padraic123
Scholar

Hello just go to settings and turn off screensaver on nowtv 

Anonymous User
Not applicable

Why my now TVs stoped working on my iPad?

Anonymous User
Not applicable

So I havnt used my now tv box in a while and I go to plug it in and it was giving me a blank screen so I was going through the nowtv help and it suggested turning off and on so I did that and no still didnt work so I reset it no but now it comes on as let's get started and i try to connect to the wifi get half way to my password and resets and have to do it all again i have tried like 10 times now so any advice is much appreciated many thanks 

Ash

Anonymous User
Not applicable

Hi guys

Everyone seems to be having bother with the screen going blank but still have sound. What worked for me was, go into settings and find display, change the display settings from 720 bp to 16.9 widescreen ( still fits the screen)or 4.3. Click ok and it will give you time to select and it says something like yes works fine, select and click ok.

You loose some high definition but it no longer cuts out, you can also change it back later.

Hope it helps

Anonymous User
Not applicable

I’m having the same issue upgraded to a smart tv but the now tv box when watching movies goes blank I can still hear sound just no picture it’s very frustrating tried everything you guys have suggested  and it still happens 😞 unfortunately my smart tv won’t let me install the app as they haven’t got rights too

Padraic123
Scholar

Go into settings/ go to to screensaver And Disable Screensaver you will see 1 minutes 5 minutes 10 minutes 30minutes Go to Disable And turn it off