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Anonymous User
Not applicable
‎03-03-2017 18:09

Black box broken

I bought a black box no more than a month ago and it's stopped working - the tv says no signal not picking up the box though when I plug the hdmi cable in it recognises that something is there. I've tried a 30 second factory reset, tried it on another tv and a different cable but no luck. I bought it from Tesco but I don't still have the receipt. Is there anything else I can do than bin it and get a new one? Pretty irritated as my white box has been going strong for 2 years now no problems!
0
2 Replies
caseyb1993
Legend 5
Legend 5
‎03-03-2017 18:53

@Anonymous User Hi there. 🙂

 

Do you have another TV you could try the box on?

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
0
caseyb1993
Legend 5
Legend 5
‎03-03-2017 19:31

In response to caseyb1993

@Anonymous User Ignore my last post, I didn't see you already tried.

 

If you paid by debit/credit card, then that can be your receipt. 

I would first see if live chat help:

 

https://help.nowtv.com/article/Troubleshooting-NOW-TV-Box-and-Roku

 

Click the link and then the green "contact us" button at the bottom. Then select "live chat".

Best on a PC/Mac.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
0