@Anonymous User Ignore my last post, I didn't see you already tried.
If you paid by debit/credit card, then that can be your receipt.
I would first see if live chat help:
Click the link and then the green "contact us" button at the bottom. Then select "live chat".
Best on a PC/Mac.
I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂