Hi @Anonymous User
From the two photos below which NOW box do you have ?
The blue light is usually on the NOW Freeview Smart box (second box on the photo).
A flashing light could be a number of things, such has loss of internet connection, the box is attempting a software update, HDMI loss of signal (try a different cable and port on your television).
When factory resetting the NOW Freeview Smart box (second box from the photo below) flip the box over and hold in the small reset button for around 20 seconds whilst the box and television is switched on.
Should you have the gen 2 black box (first box from the photo), then when the box and television is switched on push & hold in a pin in the small reset hole on the back of the box for around 30 seconds to factory reset it.
Also try fresh new batteries on the remote controller.
If changing the HDMI cable and HDMI port on the television or testing on a different television and a factory reset doesn't do anything from my instructions above then it could be possible that the box is broken and needs replacing.
