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Anonymous User
Not applicable

‎12-05-2020 11:04

Asking for payment on existing pass on new device

Wondering if anyone can help me - have given my details to my father to watch on his device, but every time he try to click on programme it asks him to pay for a pass......the pass has already been paid for and I am only using 3 devices. Any suggestions on why this may be the case and how to overcome it ? Thanks 

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1 REPLY 1
RoyB
Legend

‎13-05-2020 14:30

@Anonymous User 

 

He’s not entering your account details correctly?

 

You have an Entertainment Pass and he is trying to watch a movie?

 

Oh, and set a Payment PIN, double quick, before he buys that pass, possibly on your account.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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