cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
PhilH34
Occasional Poster

Are you still there? Message

A couple of weeks ago we started getting “are you still there? You have been watching for eight hours...” The message appears after several hours but less than eight. We watch Now TV on and off all day. The message appears, we press OK but it cones back after a few minutes and again every 20 or 30 minutes after that.

 

We have had our box for about three years but this is a recent “feature” to appear. Does anyone know how to turn it off? There does not seem to be anything in Settings.

0 Thanks
Reply
19 Replies
ShadowOfSun
Contributor 2

Re: Are you still there? Message

@PhilH34
I’ve never had any issues but that might how I got rid of my NOW TV Boxes, Smart Stick stuck with Chromecast.
0 Thanks
Reply
madamtoffee
Contributor 1

Re: Are you still there? Message

Been having the same problem and it is really annoying and I definitely haven't been watching for 8 hours! 

Justin4
First Poster

Re: Are you still there? Message

I have started to have this issue and been looking around for a solution. Or some way to report it effectivley. I have had no luck with either. It starts to display after about 3 hours, cuts off any live TV I'm watching and then reapears a few mins later when i've started watching again. The truly stupid thing is that there is no way to turn of a nowtv box. 

Pontster
First Poster

Re: Are you still there? Message

Been having the same issue. I’ve had it appear just 20mins after turning the box on. Really annoying!

Tony2018
First Poster

Re: Are you still there? Message

Just had it twice in a space of 5 minutes, the annoying thing is even if it were on for 8 hours - the movies I'm watching have only lasted a couple of hours each... Unlike Netflix, I have to physically change between each one, same goes for episodes in boxsets so there's no reason for them to be cutting off the viewing with this BS

jj155
First Poster

Re: Are you still there? Message

I have started getting “are you still there? You have been watching for eight hours...” The message appears after several hours but less than eight. I watch Now TV on and off all day. The message appears, I press OK but it comes back after a few minutes and again every 20 or 30 minutes after that.

Can I stop this from happening, it is most annoying ?

jj155. Thank you.

PhilH34
Occasional Poster

Re: Are you still there? Message

Support have contacted me twice about this but no resolution yet. The other night we got a message to say the box was idle and was going into standby! So it stopped whilst we were watching it and lost the place in the programme!

last night the “are you still there” came on at 19:02, 19:04, 19:34, 20:35, and more. Twice when we accepted the message it resumed to adverts and took us back to our watch list and forgot where we were in the programme that we were watching.

PhilH34
Occasional Poster

Re: Are you still there? Message

Support have now asked for a screen shot of the “are you still there” message so they can look into it. Funny thing is that my TV has no screen shot facility!

in any case the message stopped appearing on Thursday so, fingers crossed, they have done an update to fix this annoying feature.

0 Thanks
Reply
PhilH34
Occasional Poster

Re: Are you still there? Message

Spoke too soon, “Are you still there” message returned on Monday! The message vanished before I could get a picture of it.

0 Thanks
Reply