07-10-2018 21:22
ON THE RED STRIP IS A MESSAGE "SORRY SOMETHING WENT WRONG PLEASE TRY AGAIN LATER OR HEAD TO OUR HELP SITE TO GET IN TOUCH"
07-10-2018 22:20
Hi @Anonymous User
Does everything on your nowtv pass shows the red banner message ?
If so, maybe try switching the power off to your router for about 20 to 30 minutes to see if that clears the message.