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Anonymous User
Not applicable

2 boxes one account

Hi everyone
I want now tv in a different room...if I buy another now tv box can I use it on one account? Abit like when you watch it on your phone.
13 Replies
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. Yes that's no problem, when you set up your new box just login with your usual username and password, you can have up to four devices registered to your account and watch NOW TV on up to two at the same time.

 

I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. If you have a NOW TV Box it's easy for people to accidentally purchase a pass. To turn your Payment PIN on, go to your My Account > Payment PIN page

http://account.nowtv.com/payment-pin

Anonymous User
Not applicable

Ok I think I've really messed up here...

My mum has now tv downstairs on here account ..

 

I bought a stick for my bedroom , I've set it all up to my tv but unfortunately I stupidly set it up under a new account is there a way to go back an cancel my account an log in to her account so I can use my cinema pass that came with my stick and her entertainment pass? She has the booster pass ..hopefully I can solve this issue :'(

RoyB
Legend

@Anonymous User 

 

You can get on to Live Chat, and see if they can sort this out. They can, but whether they will is another issue.

 

In the meantime, Cancel that Cinema pass, so you don’t get charged next month.

 

Worst case, once you have done that, is that you and your mother will need to keep swapping the accounts the Sticks are logged into, so you can watch on each other’s passes (or swapping the Sticks, if it is easier) and the Cinema won’t be in Full HD or 5.1

 

When the Cinema Pass expires next month, forget the account you created, log in to your mother’s account to share her Entertainment  and, if you want Cinema, be sure to reimburse her for it, or buy vouchers from Tesco or wherever, and do it that way, as it’s cheaper for you, and no cost for her.

Please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Yep, no problem you can have a total of 4 devices and 2 simultaneous streams on a single nowtv account. 

Anonymous User
Not applicable

I have 1 account for a smart stick. How do l add another 1

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Do you want to add the second stick to the same account has your first stick that you own ?

Anonymous User
Not applicable

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

It's pretty simple all you need to do is when you setup the second stick and when prompted use the same identical email address and password that you used on the first stick on your account.

 

Once the stick is setup and activated watch something with your nowtv pass already on your account and the stick will be automatically added to your device list.

RoyB
Legend

@Anonymous User 

 

And you can now have six devices on an account, though you are still limited to two simultaneous streams.

Please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.
Anonymous User
Not applicable

When you say 2 simultaneous streams does that mean i can have 2 on going at once?
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Yep two NowTV streams at the same time watching either the same content or different content with your nowtv passes on a single account.

 

 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Just for further clarification, all nowtv passes permit two streams at the same time on two different devices apart from the NowTV Mobile Sports Pass which is only one.

 

A bit more information about maximum nowtv streams on this linked help article below.

 

https://help.nowtv.com/article/maximum-number-of-simultaneous-streams

RoyB
Legend

But probably not on a single TV, unless you keep swapping the HDMI input you are watching Smiley Tongue

Please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.