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Simon-J
Community Manager
Community Manager

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.

 

To help our teams with the investigation can we ask you to reply to this topic and provide the following infomation:

 

  1. Content details (name of film or series and episode number)
  2. Device type and serial number (Black box, Stick, Smart box with blue now tv logo, Smart 4k box with pink now tv logo)
  3. Television make and model, power cable used, being used with bundled HDMI lead etc
  4. Time the issue was seen to the closest hour
  • If possible, upload a video of the blue screen appearing with your reply

Thanks

 

Simon 

33 REPLIES 33
Anonymous User
Not applicable

Only just started getting this today on Sky Sports channels.  Getting from about 1600.

 

Sony KD-49XE8004.

 

Have switched to 720p but then I'm paying an unnecessary extra £3 a month!

gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried the old delete app and reinstall it? 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@gavs82008 

 

This is on the black box.  Can you do that?

gavs82008
Legend 5
Legend 5

@Anonymous User 

Ah right didn’t realise it was on a Now TV device. 
Best option would be to set it back to factory settings 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

 

To carry out a factory reset on your NOW TV Box, Smart Box or Smart Stick:
 

Step 1:

Using your NOW TV remote, go to Settings, then select System.
 

Step 2:

Select Advanced system settings, and then Factory reset.
 

Step 3:

Enter the 4-digit code shown using the onscreen keypad.


Or follow steps for the “hard reset” by pressing a pin in the RESET hole (shown below) and hold down for 30 seconds.

FYI that I do not work for NOW, just a NOW customer trying to help