⚠️ Blue screen on your box / stick

[Simon-J]

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.

To help our teams with the investigation can we ask you to reply to this topic and provide the following infomation:

1. Content details (name of film or series and episode number)
2. Device type and serial number (Black box, Stick, Smart box with blue now tv logo, Smart 4k box with pink now tv logo)
3. Television make and model, power cable used, being used with bundled HDMI lead etc
4. Time the issue was seen to the closest hour

• If possible, upload a video of the blue screen appearing with your reply

Thanks

Simon 

[Anonymous User]

Spoiler

Spoiler

I seem to have cured problem by going into settings on Now TV a d switching the picture resolution to 720.

[Anonymous User]

I've had the same issue - blue screen appearing during viewing, including on the navigation menu. Also only on the new layout, no problem on the previous one. 

Used original box, and HDMI cable, both of which were previously fine.  Connected to an LG TV.

I checked after seeing this comment, and yes - once I timed it, it happens every 60s! 

Fortunately I've got a smart TV with the NowTV app installed on that, so I've been using that instead of the box, with no blue screen issues. It doesn't make me keen on a continued subscription though, given this issue has been going on so long without resolution 😞

[Anonymous User]

Thank you!
I've changed to the app on my Smart TV. Actually much more convenient but
for people who rely on the box, this ongoing problem is shameful.

[gavs82008]

@Anonymous User 

It could be the beginning of the end for the black box. 
To be fair I don’t think Now TV should be providing any devices for their product, they should be focusing purely on getting the app on as many devices as possible. They should also be making sure the app is the same across all big screen devices like Sony Android TV and Apple TV 

[Anonymous User]

I really hope this gets sorted soon as I have just resubscribed at £9.99 and found this error, its sooooooo frustrating!! 

It doesn't matter what time of day or what programme it does it all the time.

I have an LG tv with now tv black box and hdmi cable

[Anonymous User]

Bad santa now tv box sony tv. started experiencing this issue tonight. Has any resolution been found? Only started the subscription again in the last week and tempted to cancel if the issue continues. 

[Anonymous User]

Doesn’t matter what time of day but it does only happen when watching something (anything) on catch up. Watched a film “live” and the blue screen never appeared !

We have a now tv black box with original cables on a Samsung smart tv.

Again, these issues only started after the update ...have treated ourselves to the movie package for Christmas ...currently paying for a blue screen every minute ! 

[Anonymous User]

It seems it is happening to anything I am watching. I have a now tv black box and I have it connected to my LG tv. 

[Anonymous User]

Constant blue flashing will be cancelling if it doesn't improve, ruins viewing

[Anonymous User]

Only just started getting this today on Sky Sports channels.  Getting from about 1600.

Sony KD-49XE8004.

Have switched to 720p but then I'm paying an unnecessary extra £3 a month!

[gavs82008]

@Anonymous User 

Have you tried the old delete app and reinstall it? 

[Anonymous User]

@gavs82008 

This is on the black box.  Can you do that?

[gavs82008]

@Anonymous User 

Ah right didn’t realise it was on a Now TV device. 
Best option would be to set it back to factory settings 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

To carry out a factory reset on your NOW TV Box, Smart Box or Smart Stick:
 

Step 1:

Using your NOW TV remote, go to Settings, then select System.
 

Step 2:

Select Advanced system settings, and then Factory reset.
 

Step 3:

Enter the 4-digit code shown using the onscreen keypad.

Or follow steps for the “hard reset” by pressing a pin in the RESET hole (shown below) and hold down for 30 seconds.