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Anonymous User
Not applicable

nowtv dissappeared

was watching the bbc waiting for the boris announcement and the tv screen has gone blank while using the nowtv stick.

have been able to use other apps like youtube but now tv stick has stopped working.

what has happened please?


@Anonymous User 


Is there a light on the Stick? If not, it, or its power supply, have failed, or become disconnected.


You can try any alternative USB power supply with a suitable connector to see if power is the problem, but if the light doesn’t come on on the Stick, then that is the problem.


With power to the Stick, and it plugged into the TV, press the button on the side of the Stick, and hold it in for over 15 seconds.


See if this brings it back.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.